PRIME LOGISTIC SERVICES – FULL PRIVACY & DATA PROTECTION FRAMEWORK

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1. Master Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Prime Logistic Services (“Prime Logistic Services”, “we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and security of personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you access or use https://primelogisticservices.org/ (the “Website”) or our logistics services.

By using our Website or services, you agree to the collection and use of information in accordance with this policy.

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1.1 Definitions

• Personal Data: Any information relating to an identified or identifiable individual (e.g., name, email, phone number).
• Processing: Any operation performed on personal data (collection, storage, use, disclosure).
• Data Subject: Any individual whose personal data is processed.
• Controller: Prime Logistic Services.
• Processor: Third parties processing data on our behalf.

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2. Categories of Personal Data Collected

2.1 Identification & Contact Data

• Full name
• Company name
• Email address
• Phone number
• Physical address

2.2 Logistics & Transactional Data

• Shipment details
• Pickup and delivery addresses
• Tracking numbers
• Cargo descriptions
• Customs documentation (where legally required)

2.3 Financial Data

• Billing address
• Invoice records
• Payment confirmation status
  (Payment card data is handled only by certified third-party processors.)

2.4 Technical & Usage Data

• IP address
• Browser type and version
• Device identifiers
• Access times and page views

2.5 Communication Data

• Emails
• Contact form submissions
• Customer service messages

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3. Legal Basis for Processing (GDPR & UK GDPR)

We process personal data under the following lawful bases:

• Contractual necessity (to provide logistics services)
• Legal obligation (customs, tax, transport regulations)
• Legitimate interests (service improvement, fraud prevention)
• Consent (marketing communications, cookies where required)

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4. Purposes of Processing

We process personal data to:

• Provide logistics, shipping, freight, and delivery services
• Manage customer accounts and inquiries
• Track shipments and provide updates
• Process payments and invoices
• Comply with customs, transport, and regulatory requirements
• Improve Website functionality and performance
• Prevent fraud and secure systems
• Conduct lawful marketing activities

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5. Cookies & Tracking Technologies Policy

5.1 Types of Cookies Used

• Strictly Necessary Cookies
  (Enable core website functionality)
• Performance & Analytics Cookies
  (Measure website traffic and usage patterns)
• Functional Cookies
  (Remember user preferences)
• Marketing Cookies
  (Used only with explicit consent where required)

5.2 Cookie Management

Users may manage or withdraw cookie consent via browser settings or the cookie consent banner.

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6. Data Sharing & Disclosure

We may share personal data with:

• Shipping partners and carriers
• Customs and regulatory authorities
• IT and hosting providers
• Payment processors
• Analytics and marketing service providers

All third parties are contractually bound to confidentiality and data protection obligations.

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7. International Data Transfers

Where data is transferred outside the user’s jurisdiction, we ensure appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Secure encrypted transfer mechanisms

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8. Data Retention Policy

Personal data is retained only for as long as necessary to:

• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes

Retention periods vary depending on data type and legal obligations.

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9. Data Security Measures

We apply industry-standard safeguards including:

• SSL/TLS encryption
• Firewalls and intrusion detection
• Role-based access controls
• Secure hosting environments
• Staff confidentiality obligations

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10. Data Subject Rights

Depending on jurisdiction, users may exercise the right to:

• Access personal data
• Rectify inaccurate data
• Erase personal data (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests can be made via the contact details below.

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11. Children’s Data

Our services are not directed to individuals under 16 years of age. We do not knowingly collect children’s personal data.

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12. Contact Information

Prime Logistic Services
Email: [Insert Official Email]
Address: [Insert Registered Address]
Phone: [Insert Phone Number]

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13. Policy Updates

We may update this policy periodically. Changes will be published on the Website with a revised “Last Updated” date.

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2. GDPR-SPECIFIC ADDENDUM

GDPR Compliance Statement

Prime Logistic Services complies with Regulation (EU) 2016/679 (General Data Protection Regulation).

• Data Controller: Prime Logistic Services
• Lawful processing bases defined in Section 3
• Data Protection principles observed: lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, confidentiality

Users may lodge complaints with their local Data Protection Authority.

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3. CCPA / CPRA ADDENDUM (California Users)

California Privacy Notice

Under the CCPA/CPRA, California residents have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt-out of sale or sharing (Prime Logistic Services does not sell personal data)
• Non-discrimination for exercising privacy rights

Requests may be submitted via email or phone.

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4. COOKIE CONSENT BANNER TEXT (READY TO USE)

Cookie Notice

We use cookies to ensure website functionality, analyze traffic, and improve services. You may accept all cookies or manage your preferences. By continuing, you consent to our use of cookies as described in our Privacy Policy.

Buttons:

• Accept All
• Reject Non-Essential
• Manage Preferences

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5. TERMS LINKING REQUIREMENT (IMPORTANT)

Your website footer should include links to:

• Privacy Policy
• Cookie PolicyTERMS & CONDITIONS
  (Website + Services)
  Terms and Conditions of Use
  Effective Date: [Insert Date]
  Last Updated: [Insert Date]
  These Terms and Conditions (“Terms”) govern access to and use of https://primelogisticservices.org/ (the “Website”) and the logistics services provided by Prime Logistic Services (“Company,” “we,” “us,” “our”).
  By accessing the Website or using our services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or services.
  
  1. Definitions
  Client/User: Any individual or entity using our Website or services
  Services: Logistics, freight, shipping, delivery, warehousing, and related services
  Shipment: Any goods entrusted to us for transportation or handling
  
  2. Scope of Services
  Prime Logistic Services provides logistics and transportation services subject to availability, regulatory compliance, and these Terms. Specific service details may be governed by separate service agreements, waybills, or contracts.
  
  3. User Obligations
  Users agree to:
  Provide accurate and complete information
  Ensure shipments comply with all applicable laws and regulations
  Not ship prohibited, illegal, or dangerous goods without disclosure and authorization
  Pay all applicable fees, duties, taxes, and charges
  
  4. Prohibited Shipments
  Unless expressly agreed in writing, we do not accept:
  Illegal goods
  Hazardous materials (without prior approval)
  Perishable goods without agreement
  Counterfeit items
  Firearms, explosives, or controlled substances
  
  5. Pricing & Payments
  Prices are subject to change without notice
  All payments must be made as invoiced
  Late payments may attract penalties or suspension of services
  
  6. Delivery & Transit
  Delivery times are estimates only
  Delays caused by customs, weather, force majeure, or third parties are not guaranteed
  Risk of loss may transfer according to applicable transport conventions
  
  7. Customs & Regulatory Compliance
  Clients are responsible for:
  Accurate customs declarations
  Providing required documentation
  Compliance with import/export laws
  We may act as agent but are not responsible for penalties due to inaccurate information supplied by the Client.
  
  8. Limitation of Liability
  To the maximum extent permitted by law:
  Our liability is limited to direct losses only
  We are not liable for indirect, consequential, or economic losses
  Liability may be capped according to applicable transport conventions or contractual limits
  
  9. Insurance
  Unless otherwise agreed in writing:
  Shipments are not insured by default
  Clients may request insurance coverage at additional cost
  
  10. Website Use
  Users must not:
  Attempt unauthorized access
  Upload malicious code
  Use the Website for unlawful purposes
  
  11. Intellectual Property
  All Website content, logos, text, and designs are the property of Prime Logistic Services and may not be reproduced without permission.
  
  12. Termination
  We may suspend or terminate access or services for:
  Breach of these Terms
  Non-payment
  Legal or regulatory requirements
  
  13. Governing Law
  These Terms shall be governed by the laws of [Insert Country/Jurisdiction], without regard to conflict of law principles.
  
  14. Contact Information
  Prime Logistic Services
  Email: [Insert Email]
  Address: [Insert Address]
  Phone: [Insert Phone]
  
  2. DATA PROCESSING AGREEMENT (DPA)
  (For partners, vendors, carriers, IT providers)
  Data Processing Agreement
  This Data Processing Agreement (“DPA”) forms part of any contract between Prime Logistic Services (“Controller”) and the contracting partner (“Processor”).
  
  1. Subject Matter
  The Processor processes personal data on behalf of the Controller solely for providing contracted services.
  
  2. Duration
  Processing shall continue for the duration of the underlying service agreement unless otherwise terminated.
  
  3. Nature & Purpose of Processing
  Logistics operations
  Shipment tracking
  Customer communications
  IT hosting and support
  
  4. Types of Personal Data
  Names
  Contact details
  Shipment information
  Billing data
  
  5. Categories of Data Subjects
  Customers
  Business clients
  Website users
  Employees (where applicable)
  
  6. Processor Obligations
  The Processor shall:
  Process data only on documented instructions
  Ensure confidentiality of authorized personnel
  Implement appropriate technical and organizational security measures
  Not engage sub-processors without authorization
  Assist with data subject rights requests
  Notify the Controller of any data breach without undue delay
  
  7. Security Measures
  Including but not limited to:
  Encryption
  Access controls
  Secure data storage
  Incident response procedures
  
  8. International Transfers
  Processor shall not transfer personal data outside authorized jurisdictions without adequate safeguards.
  
  9. Audits
  Processor shall allow reasonable audits or provide compliance certifications upon request.
  
  10. Termination & Data Return
  Upon termination, Processor shall delete or return all personal data unless legally required to retain it.
  
  11. Governing Law
  This DPA shall be governed by the same law as the principal service agreement.
  
  3. EMAIL MARKETING CONSENT LANGUAGE
  (GDPR, UK GDPR, CAN-SPAM, global best practice)
  3.1 Website Checkbox Consent (Recommended)
  ☐ I agree to receive marketing emails, updates, and promotional communications from Prime Logistic Services. I understand that I can withdraw my consent at any time by clicking the unsubscribe link in any email.
  (Checkbox must be unchecked by default)
  
  3.2 Email Footer (Mandatory)
  You are receiving this email because you opted in to receive communications from Prime Logistic Services.
  To stop receiving emails, click Unsubscribe or contact us at [email].
  
  3.3 Account Registration Consent
  By creating an account, you consent to receive service-related communications. Marketing communications will only be sent with your explicit consent and may be withdrawn at any time.
  
  3.4 Withdrawal of Consent
  Unsubscribe link in every email
  Manual request via email or account settings
  Immediate suppression from marketing lists
  
  CLIENT-FACING SHIPPING & LOGISTICS SERVICE AGREEMENT
  LOGISTICS SERVICE AGREEMENT
  This Logistics Service Agreement (“Agreement”) is entered into on [Date], by and between:
  Prime Logistic Services, a logistics service provider, with its principal place of business at [Insert Address] (“Company”),
  AND
  [Client Name], with address at [Client Address] (“Client”).
  Collectively referred to as the “Parties”.
  
  1. Definitions
  Shipment: Goods entrusted to the Company for transport or handling
  Services: Freight forwarding, courier, delivery, warehousing, customs assistance, and related logistics services
  Consignment: One shipment under a single waybill or tracking number
  
  2. Scope of Services
  The Company agrees to provide logistics services as requested by the Client, subject to:
  Availability
  Applicable laws and regulations
  This Agreement, applicable waybills, and Company Terms & Conditions
  Specific service details (routes, timelines, costs) may be outlined in quotations or invoices.
  
  3. Client Obligations
  The Client shall:
  Provide accurate shipment details (nature, weight, value, destination)
  Ensure goods comply with all applicable laws
  Properly package goods to withstand normal handling
  Provide all required customs and regulatory documentation
  Pay all agreed fees, taxes, and duties
  
  4. Prohibited & Restricted Goods
  Unless expressly agreed in writing, the Client shall not ship:
  Illegal or counterfeit goods
  Explosives, firearms, or controlled substances
  Hazardous materials without disclosure and authorization
  Perishable goods without written agreement
  The Company may refuse, suspend, or dispose of non-compliant shipments.
  
  5. Pricing & Payment Terms
  Fees are based on quotations or published rates
  Payment terms: [Prepaid / Net X Days]
  Late payments may attract penalties or service suspension
  All government charges, duties, and taxes are borne by the Client
  
  6. Transit Time & Delivery
  Transit times are estimates, not guarantees
  Delays due to customs, weather, force majeure, or third parties are not the Company’s responsibility
  Delivery is deemed complete upon handover to the recipient or authorized agent
  
  7. Risk, Loss & Damage
  Unless otherwise agreed:
  Risk may transfer according to applicable transport conventions
  Claims for loss or damage must be reported in writing within [X] days of delivery
  The Company is not liable for concealed damage unless proven
  
  8. Limitation of Liability
  To the maximum extent permitted by law:
  Liability is limited to the lower of the shipment value or applicable convention limits
  No liability for indirect, consequential, or economic losses
  No liability for delays beyond reasonable control
  
  9. Insurance
  Shipments are not insured by default
  Insurance may be arranged upon written request and additional payment
  If not insured, shipment is at Client’s risk
  
  10. Customs & Regulatory Compliance
  The Company may act as customs agent but relies entirely on information provided by the Client.
  The Client indemnifies the Company against penalties arising from incorrect declarations.
  
  11. Termination
  Either party may terminate this Agreement with written notice.
  The Company may immediately suspend services for:
  Non-payment
  Illegal shipments
  Regulatory or safety concerns
  
  12. Indemnification
  The Client agrees to indemnify and hold harmless the Company against:
  Claims arising from shipment contents
  Regulatory breaches
  Third-party losses caused by Client’s goods
  
  13. Governing Law & Jurisdiction
  This Agreement shall be governed by the laws of [Insert Country/Jurisdiction].
  Courts of [Insert Jurisdiction] shall have exclusive jurisdiction.
  
  14. Entire Agreement
  This Agreement, together with the Terms & Conditions and Privacy Policy, constitutes the entire agreement between the Parties.
  
  SIGNED:
  Company Representative: _______________________
  Client Representative: ________________________
  Date: ___________________
  
  2. REFUND & CANCELLATION POLICY
  Refund & Cancellation Policy
  Effective Date: [Insert Date]
  Last Updated: [Insert Date]
  This Refund & Cancellation Policy applies to all logistics services provided by Prime Logistic Services.
  
  1. Service Cancellations
  1.1 Before Shipment Dispatch
  Cancellations requested before dispatch may be eligible for a partial or full refund
  Administrative or booking fees may be non-refundable
  1.2 After Shipment Dispatch
  Once a shipment has been dispatched, cancellations are not eligible for refunds
  All costs incurred remain payable
  
  2. Refund Eligibility
  Refunds may be considered only in the following circumstances:
  Duplicate payment
  Service not rendered due to Company fault
  Shipment cancelled by Company before dispatch
  Refunds are not granted for:
  Delays beyond Company control
  Customs inspections or holds
  Incorrect shipment information provided by Client
  Force majeure events
  
  3. Claims for Loss or Damage
  Claims must be submitted in writing within [X] days of delivery
  Supporting evidence (photos, invoices, delivery notes) is required
  Compensation is subject to liability limits and insurance coverage (if any)
  
  4. Refund Method & Processing Time
  Approved refunds will be issued via the original payment method
  Processing time: [7–30] business days, depending on payment provider
  
  5. Non-Refundable Services
  The following are non-refundable:
  Customs duties and taxes
  Third-party carrier fees
  Insurance premiums
  Administrative and documentation fees
  
  6. Force Majeure
  No refunds or liability shall arise from delays or failures caused by:
  Natural disasters
  War, strikes, pandemics
  Government actions
  Acts beyond reasonable control

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